1. OUR COMMITMENTS TO PROTECT YOUR PERSONAL DATA
So that you can browse our site with peace of mind, we, Berteil, as data controller, explain to you how we collect, process and use your personal data, to provide you with new services on a daily basis while respecting your rights. .
We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data that you entrust to us on all of our communication channels.
We take all necessary measures to:
•provide you with clear and transparent information on how your personal data will be collected and processed;
• put in place all the technical and organizational measures necessary to protect your personal data against disclosure, loss, alteration or access by an unauthorized third party;
• keep your personal data only for the time necessary for the purposes of the processing or the service determined;
• offer you at any time the possibility of accessing and modifying your personal data that we process directly via your personal spaces on our various sites.
To achieve these objectives, we implement the appropriate technical and organizational measures to ensure that the processing complies with the applicable law on the protection of personal data.
1.1 WHEN DO WE COLLECT YOUR PERSONAL DATA?
Your personal data may be collected when:
•you create an account on our websites or mobile applications;
•you put products in your shopping cart;
•you buy our products online;
•you subscribe to our newsletter or alerts;
•you join our loyalty program;
•you request a return;
• you contact customer service by any means of communication made available to you such as e-mail, instant messaging, etc.;
•you participate in a promotional game;
•you write a comment or an opinion on an article;
•you share a review with a friend by sending an e-mail from an item file;
•you share a review via Facebook, Google or Twitter from an article file;
• you complete an information entry form, questionnaires on our websites or mobile applications.
1.2 WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect the information that you provide to us as part of our commercial relationship, in particular:
•when you create a customer or prospect account and join a loyalty program;
•when managing your orders, returns, complaints;
•during your exchanges with our customer service;
•when you participate in a promotional game.
The information whose collection is strictly necessary to provide you with a service is marked with an asterisk and generally concerns your surname, first name, postal address, e-mail address, landline or mobile telephone number, date of birth.
We also collect personal information when you purchase our products or when you use our services. In particular, we collect information relating to the amount and nature of your purchases, information relating to your orders, your invoices and your customer or prospect experience on our online services.
In accordance with the regulations, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic personal data, biometric personal data for the purpose of identifying a uniquely natural person, personal data concerning health or personal data concerning the sex life or sexual orientation of a natural person.
These special categories of personal data are never collected or processed by Berteil.
2. HOW DO WE USE YOUR DATA?
We process your personal information transparently and securely. Your personal information is collected for the purposes detailed below.
2.1 MANAGING OUR OBLIGATIONS TOWARDS OUR CUSTOMERS
MANAGEMENT OF ORDERS, DELIVERIES AND RETURNS
As part of the performance of our obligations to our customers, we collect and use your personal information to manage our commercial relationship, in particular to manage your purchases and orders, to deliver your products, to take charge of your possible returns and to offer you our services and promotional offers that may be of interest to you. This information helps us to improve your online shopping experience, as referred to below.
CUSTOMER RELATIONSHIP MANAGEMENT
We use and keep your personal information in order to update our customer files and offer you adapted and personalized services.
COMMUNICATION WITH YOU
We collect and store your personal information to communicate with you about your orders, invoices or customer service complaints.
IMPROVING YOUR CUSTOMER EXPERIENCE
We analyze your personal information to improve your customer experience. Unless you object, these analyzes allow us to offer you innovative products or additional or promotional offers or to display advertisements that respond, as far as possible, to your consumption habits and your centers of interest.
TARGETED PARTNER ADVERTISEMENTS
Berteil collects and analyzes your data for marketing purposes, with the assistance of specialized service providers. In this context, your data is transformed into detailed non-identifiable profiles to be used by our commercial partners in order to carry out advertising campaigns on the Internet (display) targeted on your centers of interest and to make you benefit from offers which correspond to your consumption habits.
If you do not wish to benefit from targeted advertising from our partners, you have several options allowing you to deactivate this feature:
•in your “My Account” space, go to the “My personal information” section;
•On your mobile device, enable the Limit Ad Tracking setting in your iOS phone settings or the setting to disable the display of personalized ads on your Android phone.
LEGAL OR REGULATORY REQUIREMENT
We may be required to disclose your personal data in the event of legitimate requests by public authorities, in particular to meet national security, anti-fraud or law enforcement requirements.
PREVENTION AND FIGHT AGAINST FRAUD
The data collected is also used in the context of the prevention and fight against fraud, particularly with regard to bank cards. Berteil reserves the right to verify the personal data communicated by the customer when placing the order and to adopt all the measures deemed necessary to verify that the person whose bank account is debited is indeed the one who placed the order. order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or residence.
In the absence of a positive response from the customer, Berteil reserves the right to cancel the order placed by the customer.
When the full amount of money due is not paid by the customer, it becomes an unpaid amount. For this purpose, we may be required to communicate your personal data to our debt collection service provider.
In all other cases, you will be informed of the treatments that Berteil plans to carry out.
2.2 WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?
We ensure that only authorized persons within Berteil can access your personal data when this access is necessary for the performance of our commercial relationship.
Our service providers and our targeted advertising providers may also be recipients of the personal data strictly necessary for the performance of the services that we have entrusted to them (for example: delivery and return to our warehouse of your products, online payment, targeted promotional campaigns , debt collection, prevention and fight against fraud).
2.3 WHERE ARE YOUR PERSONAL DATA STORED?
The data is stored in compliance with French legislation and European regulations.
We may share with other companies personal data necessary for the implementation of the services that you have contracted or subscribed to (examples: home delivery, collection point). Operations with a service provider receiving your data are the subject of a contract in order to ensure the protection of your data and the respect of your rights.
If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.
The data retention periods comply with the recommendations of the CNIL and/or legal obligations:
At the end of these periods, we can proceed to the archiving of the data, in particular to meet the deadlines of legal and fiscal prescriptions and those of legal actions.
On the occasion of the consultation of our website, we may be required, if you accept it, to deposit cookies on your computer, thanks to your navigation software. Cookies allow us during their period of validity or registration, to identify your computer during your next visits. Berteil's partners or service providers, or third-party companies, may also place cookies on your computer. Some cookies are essential for browsing our site, in particular for the proper execution of the ordering process, their deletion may cause difficulties. Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
Thanks to the settings of your browser software, you can, at any time, simply and free of charge, choose whether or not to accept the recording of cookies on your computer. You can configure your navigation software according to your wishes, so that cookies are accepted and saved on your computer or, on the contrary, so that they are refused.
You can configure your navigation software in such a way:
• That acceptance or refusal is offered to you from time to time, before a cookie is likely to be registered;
•To systematically refuse the registration of cookies on your computer.
HOW TO MAKE YOUR CHOICES, DEPENDING ON THE BROWSER YOU USE?
The configuration of each software is different. It is generally described in the help menu of your navigation software. We therefore invite you to take note. You will thus be able to know how to modify your wishes in terms of cookies.
For Internet Explorer
DEACTIVATION VIA AN INTERPROFESSIONAL PLATFORM
You can also connect to the Youronlinechoices site, offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France. This European platform is shared by hundreds of Internet advertising professionals and constitutes a centralized interface allowing you to express your refusal or your acceptance of the cookies likely to be used in order to adapt the navigation of your terminal to the advertisements likely to be displayed there: http://www.youronlinechoices.com/fr/controler-ses-cookies/
Berteil informs the User that this procedure will not prevent the display of advertisements on the websites you visit. It will only block technologies that allow advertisements to be tailored to your areas of interest.
The information collected via these web beacons is anonymous and makes it possible to know the frequentation of certain pages of the Site, in order to better assist the users of the Site.
SOCIAL MEDIA PLUGINS
The site uses social network plugins such as Facebook, Instagram (hereinafter "Social Networks"). For example, if the user is connected to Facebook when browsing the Site, Facebook can directly link his visit to his Facebook user account even if the user has not used the share button. If the user interacts via the plugins, for example by clicking on the "Like" button or leaving a comment, the corresponding information will be transmitted and stored on a Facebook server. They will be published on the user's Facebook account.
Berteil does not manage the data collected by Social Networks via the buttons. The user must read the policy relating to the protection of personal data published by the Social Networks concerned, in order to know the methods of processing and use of the data collected by the latter as well as the possibilities of settings which he available to protect their privacy. If the user does not want the Social Network to link the information collected through Berteil to his Social Network user account, he must disconnect from the Social Network before consulting the site.
3. HOW TO EXERCISE YOUR RIGHTS?
In order to allow you to control our use of your personal data, you have the following rights:
• Right to object to our processing of your personal data;
•Right to access your personal data that we process;
•Right to rectify them;
•Right to erasure;
•Right to the portability of your data;
•Right to restriction of processing;
•Right to define directives relating to the storage, erasure and communication of your personal data after your death.
You can exercise your rights:
• Through your customer account in the "My personal information" space
• By email (using the “Contact Customer Service” form), accompanied by a copy of any identity document
• By mail accompanied by a copy of any identity document to:
6 boulevard Malesherbes
If you would like further details on the content of these rights, please contact us at the above addresses.
We provide you with our response elements to your requests as soon as possible and in any event within one month of receipt of your requests.
4. OUR DATA SECURITY MEASURES
4.1 OUR SECURITY AND CONFIDENTIALITY COMMITMENTS
Respecting your right to the protection, security and confidentiality of your data is our priority.
Berteil implements organizational and technical security measures adapted to the degree of sensitivity of the personal data to protect them against any malicious intrusion, any loss, alteration or disclosure to unauthorized third parties.
During the development, design, selection and use of our services which are based on the processing of personal data, Berteil takes into account the right to the protection of personal data from their design.
As all personal data is confidential, access to it is limited to Berteil employees or service providers acting on Berteil's behalf, who need it in the performance of their duties. All persons having access to your data are bound by a duty of confidentiality and expose themselves to disciplinary measures and/or other sanctions if they do not respect these obligations.
Operations with third-party recipients are the subject of a contract in order to ensure the protection of your personal data and the respect of your rights.
We are totally committed to effective protection of the personal data you entrust to us. In this constant concern for security and protection, we encourage you to exercise caution to prevent any unauthorized access to your personal data and to protect your terminals (computer, smartphone, tablet) against any unwanted or even malicious access by a strong password, which it is recommended to change regularly. If you share a terminal, we recommend that you log out after each use.
4.2 OUR PERSONAL DATA PROTECTION OFFICER
Our personal data protection officer (DPO) is available to answer your questions at the following address: firstname.lastname@example.org